A Patient and family adviser is someone who:
Patient and family advisers provide a voice that represents all patients and families of patients who receive care at South Central Kansas Medical Center.
They partner with hospital doctors, nurses, and administrators to help improve the quality of our hospital’s care for all patients and family members.
If you are an adviser for our hospital, you can help us in the following ways:
Being a patient and family adviser may be a good match with your skills and experiences if you can:
To get more information about becoming an adviser at South Central Kansas Medical Center or to find out how to apply:
Ashley Lynn | BSN, RN, Med/Surg Team Leader and PFAC Co-Chair
Shayla McDonald | BSN, RN, Director of Risk Management and Quality Performance & PFAC Co-Chair
UNDERSTANDING YOUR HOSPITAL BILL AND THE PAYMENT PROCESS
The hospital billing and payment process can be complex and confusing. This information will help explain our hospital’s billing and payment policies, and the resources available to help you.
Our hospital’s practice is to collect all known fees when you register, including deductibles, co-payments and co-insurance. If it is higher, we may ask you for additional payment upon discharge. If it is lower, we will promptly refund the difference owed to you.
PAYMENT BY INSURANCE
If you have health insurance, we will bill your insurance carrier shortly after your visit, and your insurance carrier should pay your bill within 60 days. Your insurance company may contact you for additional information to process your claim. Please respond as quickly as possible to ensure you receive the maximum benefit from your coverage.
WHEN WILL THE HOSPITAL CONTACT ME?
If you pay up-front or with insurance, you will not receive further communication from the hospital unless the insurance company has not paid your claim or a balance is due from you (e.g., the portion not covered by your insurance or paid at the time of your visit).
PAYMENT WITHOUT INSURANCE
If you do not have insurance, you will be asked to pay in full at the time of service. If you are unable to pay, we will work with you to:
*Only during annual enrollment
CAN I GET AN EXACT PRICING QUOTE?
Unfortunately, no. We will do our best to provide you with a range of what you can be expected to pay based on our hospital’s historical pricing for similar services. Price quotes are not guaranteed since the services used to compute the quote can vary from the services you receive due to treatment decisions, unforeseen complications, additional test(s), or services ordered by your physician, and variation in the clinical needs of each patient.
Your hospital bill contains charges for hospital services only. Some of the services you receive during your visit may be from providers who are affiliated with our hospital but are not employed or operated by our hospital. Therefore, you may be billed separately for certain professional services, which may include:
For questions about your hospital bill: 620-441-5723
You may also email us at: firstname.lastname@example.org
The Health Information Services department is available Monday – Friday, 8:00 AM – 4:30 PM. To request copies of your medical records, please complete the Authorization for Release of Information.
You can reach the department at: 620-441-5853
This form may be submitted by:
Attn: HIS Dept.
PO Box 1107
Arkansas City, KS 67005
Normal processing of requests takes 5-7 days.
*If your request is urgent or needed immediately please notate the top of the form. Please call our Release of Information Department at (620) 441-5853 with any questions.